Privacy Policy
How Elevate Your Wellness collects, uses, and protects your information.
Elevate Your Wellness ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use and safeguard it, and the choices you have. By using our website or our services, you agree to the practices described below.
1. Information We Collect
1.1 Information you give us. This includes your name, phone number, email address, mailing address, appointment preferences, and any health or wellness details you provide when you book a service, request a consultation, complete an intake form, or contact us.
1.2 Payment information. Payments are processed by our booking and payment providers. We do not store full credit or debit card numbers on our systems.
1.3 Information collected automatically. When you visit our website we may collect standard technical data such as your IP address, browser type, device type, pages viewed, and the site you came from.
2. How We Use Your Information
2.1 We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Provide nutrition coaching, therapeutic massage, and manual lymphatic drainage services safely and effectively
- Send appointment reminders and respond to your questions
- Process payments and maintain business records
- Send offers, promotions, and wellness updates where you have consented to receive them
- Improve our website, services, and client experience
- Comply with applicable legal and regulatory obligations
2.2 We do not sell your personal information.
3. Health Information
3.1 Any health details you share with us — such as injuries, medical conditions, medications, or wellness goals — are used solely to deliver your services safely and to tailor your treatment or program.
3.2 We treat this information as confidential and do not disclose it to third parties without your consent, except where required by law.
4. SMS & Text Messaging Privacy
4.1 If you opt in to our SMS messaging program, we use your mobile number to send appointment reminders, scheduling updates, special offers, and other relevant information, as described in our Terms & Conditions.
4.2 No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party except the messaging service providers that help us deliver the messages you requested, and those providers may not use the information for any other purpose.
4.3 You may opt out at any time by replying STOP to any message. For help, reply HELP or call us at 317-965-5634. Message and data rates may apply, and message frequency may vary.
5. How We Share Information
5.1 We share personal information only in the following circumstances:
- Service providers who help us operate the business — such as our online booking platform, payment processor, email and SMS providers, and website host — and only to the extent needed to perform those services
- Legal requirements — when we are required to comply with a law, regulation, subpoena, or valid legal process
- Safety — when necessary to protect the rights, property, or safety of our clients, our staff, or the public
- With your consent — when you have asked or authorized us to do so
6. Cookies & Analytics
6.1 Our website may use cookies and similar technologies to remember your preferences, keep the site working properly, and understand how visitors use our pages.
6.2 Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of our website function.
7. Third-Party Services & Links
7.1 Appointments booked through our online scheduling provider are subject to that provider's own privacy policy and terms.
7.2 Our website may link to other sites, such as Google Maps or social media. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
8. Data Security
8.1 We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, and unauthorized access.
8.2 No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
9. Data Retention
9.1 We keep personal information only as long as necessary to provide our services, maintain accurate business and client records, and meet our legal, tax, and regulatory obligations. When it is no longer needed, we securely delete or de-identify it.
10. Your Rights & Choices
10.1 You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details in Section 13.
10.2 You can unsubscribe from marketing emails at any time using the link in those emails, and from text messages by replying STOP.
10.3 Opting out of marketing does not stop essential service messages, such as appointment confirmations and reminders.
11. Children's Privacy
11.1 Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Changes to This Policy
12.1 We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last Updated" date above will be revised accordingly. Please review this page periodically.
13. Contact Information
13.1 If you have questions about this Privacy Policy or how your information is handled, please contact us:
Elevate Your Wellness
160 W. Carmel Dr. Suite 268, Carmel, IN 46032
Email: [email protected]
Phone: 317-965-5634
See also our Terms & Conditions. Elevate Your Wellness · 160 W. Carmel Dr. Suite 268, Carmel, IN 46032